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Business Studies
BUSINESS STUDIES 
QUESTION PAPER

Time : 3 Hours  Maximum Marks : 100
General Instructions:
(i) Answer to questions carrying 1 mark may be from one word to one sentence.
(ii) Answer to questions carrying 3 marks may be from 50-75 words.
(iii) Answer to questions carrying 4-5 marks may be about 150 words.
(iv) Answer to questions carrying 6 marks may be about 200 words.
(v) Attempt all question of papers together.

Q.1. Dinesh purchased a car for Rs.18 lacs from an automobile company and found its engine defective. Despite many complaints the defect was not rectified. He filed a case in the District forum. But he was not satisfied with the orders of the District forum and decided to appeal. Suggest him the highest authority where he could appeal if not satisfied again by the decision of the next higher authority. 

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Q.2. Which consumer Right gives the business firms freedom to set up their own consumer service and grievance cell?

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Q.3. Government of India is seriously thinking to make class X board examination as optional. This becomes a business threat to the publishers of help/guide books. Name the dimension/type of business environment responsible for it.

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Q.4. Why is it said that "Selection is a negative step in the process of staffing?''

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Q.5. A salesman submitted his sales particulars to the marketing manager directly without informing to his immediate boss who is a sales officer. Name the principles of management violated in this context?

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Q.6. In a plant, no place is earmarked to keep the tool box. Workers are always searching for it. Name the principle of management violated in this context?

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Q.7. In a company, all employees should report to their duties sharp at 8.30 A.M.What type of plan is it?

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Q.8. Actual events are compelled according to the pre-decided events. Name the function of management dealing with it?

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Q.9. Goods will be sold on cash basis only. What type of plan is it?

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Q.10. A company gets applications on and off even without declaring any vacancy. However as and when the vacancy arises, the company makes use of such applications. Name the source of recruitment used by the company.

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Q.11. Explain any three characteristics of management.

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Q.12. Which process prepares a blue print of an organization’s future preparations relating to finance? Give any two reasons why this process is needed?

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Q.13. Bank Of Baroda needs fund of Rs.10 crores for 350 days. Name the market Where it gets its requirements fulfilled and also explain any two features of such market.

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Q.14. Distinguish between the concepts ‘product’ and ‘production’ in marketing keeping following as the base:
(a) Focus
(b) Means and
(c) Endsa

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Q.15. Mr. Ankit X is an investor, he purchased 100 shares in a company. But the company is not paying any dividends at all in spite of good profits of the company. In the light of this situation explain the main objective of financial management of a company and also suggest to Mr. X how he is going to get benefit from the company.

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Q.16. Management is a profession like Accounting, Medicine and Law as it also has a well defined body of knowledge. Yet management does not qualify to be a full fledged profession. Why?

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Q.17. Identify the type or dimension of business environment to which the following are related:
(i) Bank reducing interest rates on housing loans.
(ii) An increasing number of working women.
(iii) Booking of railway reservation tickets through internet.
(iv) Alcohol beverages are prohibited to be advertised on ‘Doordarshan’

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Q.18. Mohan and Rohan are friends working in A2Z Steels Ltd as marketing manager and Research Assistant respectively. When both met in the company’s canteen, Rohan informed Mohan about a change in the company’s hiring policy of employees.
(a) Identify the type of communication used in the above example.
(b) Name and explain any two networks of the type of communication identified in (part A)

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Q.19. Dhawan personnel manager in a company, will not trust anybody in the company. She will not assign any work to anybody in her department. Name the concept missing in this context and explain the importance of such concept.

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Q.20. Explain any four rights of a consumer.

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Q.21. ‘It is a process which starts with setting objectives and ends with taking corrective action’. Name the function of management and explain its limitation.

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Q.22. While fixing the price of a product, demand alone is not the criteria. Explain any five factors that have an influence on price.

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Q.23. While making a software Programme, the programmer received an order from his immediate boss, the project Head to go slow; at the same time he received another order from the CEO of the company to speed up the work. Name the principles of management violated in this context and also explain any two negative consequences each that company will face due to violation of those principle.

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Q.24. Future is always uncertain and un predictable. Name the function of management dealing with future and explain first four steps of such function.

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Q.25. Explain any five functions of stock exchange.

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Q.26. Describe the steps involved in the process of Organizing.

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                              Or 

Distinguish between formal and informal organization.

Q.27. Explain the process of staffing.

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                              Or

Training is a life long necessity both for the employees as well as for the organization.” Justify the statement by giving three arguments each in favour of the employees and the organization.

Q.28. Explain any six barriers of effective communication

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                             Or 

Explain any six measures to be taken to make communication effective in the organization.

Q.29. What is meant by working Capital? Describe any four factors which affect the working capital requirements of company.

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                             Or 

What is meant by Fixed Capital? Describe any four factors which affect the fixed capital requirements of company.

Q.30. Identify the method of sales- promotion in the following cases. 6
(i) A mobile company offers a discount of Rs.1,000 to clear off excess inventory.
(ii) A customer gets Rs.5 off on return of an empty wrapper while making a new purchase of the same product.
(iii) A company offers a pack of ½ kg of sugar with the purchase of a 5 kg bag of wheat flour.
(iv) Scratch a card to win a T.V and other benefits.
(v) A company offers 40% of extra shaving cream in a pack of 500 gms.
(vi) Purchase goods worth Rs.50,000 and get a holiday package worth Rs.10,000 free.

                            Or

Identify the type of products in the following cases and give one example of each type:
(i) Purchase of goods in which buyers devote considerable time to compare quality, price and style.
(ii) Consumer products which are purchased frequently, immediately and with least time and efforts.
(iii) Consumer goods having attained brand loyalty with some specific features because of which people make more efforts in their purchase.

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